Shipping Policy
At Twengu, we strive to ensure that your shopping experience is smooth and satisfactory. Please review our shipping policy for details on how and when you can expect your order to arrive.
Shipping Methods
Standard Shipping: We offer standard shipping for all our products. This ensures reliable delivery within the specified timeframe.
Shipping Costs
Weight-Based and Location-Dependent: Shipping costs are calculated based on the weight of the items and the delivery location.
Free Delivery: Enjoy free delivery on orders above 250 AED.
Processing Time
Our processing time is dedicated to preparing and packaging your orders to ensure they arrive in perfect condition.
- Processing Duration: Orders are typically processed within one day.
- Custom Orders: Processing may take longer for custom-made or custom-printed items.
- Ready-Made Items: Processing is usually quicker for ready-made items.
Note: We do not process orders on Sundays. Processing times are counted from Monday to Saturday, excluding Sundays.
Delivery Timeframe
- Standard Shipping: Estimated delivery time is between 3 to 5 days after processing.
Tracking Information
Tracking number are sent to the customer email upon fulfillment. However, you can contact us at twenguu@gmail.com for any inquiries regarding the status of your order. We are committed to assisting you promptly with any concerns.
Handling and Preparation
- Preparation Time: Typically, preparation takes one day, but this may vary depending on whether the item is ready-made or custom.
- Non-Processing Days: Please note that Sundays are non-processing days, and preparation times are counted from Monday to Saturday.
Damaged Items
If your order arrives damaged, please contact us immediately. To facilitate a prompt resolution, please:
- Retain the original packaging.
- Provide us with proofs and images of the damage.
- Include the product code or name in your communication.
You can reach us at twenguu@gmail.com.
Order Cancellations
If you need to cancel your order after it has been placed, please contact us as soon as possible at twenguu@gmail.com. We will do our best to accommodate your request.
Contact Information
For any questions or further assistance, please contact us via email at twenguu@gmail.com. We are here to help and ensure your satisfaction with our services.
